00KYBER Studio · support

Help with KYBER Studio, on the phone and the desktop.

Most questions are answered below. For anything else, email support@kybernesis.ai with the app version from Settings and what you were doing.

01

Signing in

KYBER Studio signs in through your organisation's Kybernesis account. Tap Sign in, approve the code shown in your browser, and the app lists the agents you have access to. If the list is empty, ask your organisation's administrator to grant you an agent.

02

Conversations on more than one device

A conversation started on the desktop opens on the phone, and the other way round; both follow it live. Whichever device you send from last is the one both open. Every conversation with an agent is listed under the agent's panel, under Conversations.

03

Groups

A group is one conversation with several agents. Name an agent with @ to talk to just that one; a message that names no one goes to whoever the group's setting says. A group made on the desktop is on the phone, and the other way round.

04

Notifications

Turn them on in Settings. You are told when an agent needs your answer, or finishes while you are away, on the device you were using. Nothing is sent to your other devices.

05

Dictation

Tap the microphone, speak, and tap it again to stop. Recognition uses your phone's own speech service.

06

Getting help

Email support@kybernesis.ai. For access to agents, contact your organisation's administrator.

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